Empowering Relationships, Connecting Lives
At Crossroads Counseling & Consulting LLC, we believe that everyone has the potential to overcome their struggles, build stronger relationships, and achieve greater fulfillment in life. We offer a warm and supportive environment where you can explore your concerns, work through challenges, and discover new ways of living your life.
Our Expertise
Established in 2008 by Neil R. Jones and Gretchen L. Jones, our experienced and licensed therapists use evidence-based practices to address a wide range of concerns including:
- Mental health: Anxiety, depression, panic attacks, OCD, PTSD, Seasonal Affective Disorder (SAD), and more.
- Personal growth: Relationship issues, parenting concerns, communication skills, self-esteem, trauma, and abuse recovery.
- Addiction: Pornography addiction, video game addiction, and substance abuse.
- Relationship issues: Couples counseling, marital therapy, pre-marital counseling, and family therapy.
Tailored Approach to Care
We take a client-centered approach, emphasizing collaboration and empowerment. We utilize a variety of therapeutic modalities including object relations theory, boundaries, Cognitive Behavioral Therapy (CBT), and family systems theory to address your unique needs and goals.
Specialized Programs and Services
Beyond traditional outpatient counseling, we also offer:
- Intensive therapy programs: Tailored programs addressing specific challenges, including a 10-week track and a full outpatient day program.
- Workshops and seminars: Tailored to corporations, organizations, small businesses, and churches on various topics.
Our Commitment
At Crossroads Counseling & Consulting LLC, we are dedicated to providing:
- Personalized attention: Each client receives a customized treatment plan based on their individual needs and goals.
- Confidentiality: Your privacy is respected through stringent ethical practices.
- Accessibility: Day, evening, and Saturday appointments are available to accommodate your schedule.
Contact Us Today
If you are struggling with mental health challenges, interpersonal issues, or simply want to improve your well-being, contact Crossroads Counseling & Consulting LLC today to schedule a consultation. We are here to offer the support and guidance you need to achieve lasting change and fulfillment.
Systematic Issues and Unprofessional Behavior
The reviews highlight several issues with Gretchen Jones and her organization. One reviewer, Kirsten Schmeckpeper, initially had issues contacting the counselor, leaving multiple messages and emails without a response. Although she updated her review to reflect that the issues were resolved due to technical difficulties, it initially seemed like a lack of professionalism. Another reviewer, D. F., had a more severe experience, citing poor communication skills, bad billing practices, and unprofessional behavior.
Communication Breakdowns and Technical Difficulties
The reviews suggest that technical difficulties or bureaucratic issues can lead to communication breakdowns and frustration. Kirsten Schmeckpeper's initial experience was characterized by her inability to get in touch with the counselor, which was later resolved due to technical difficulties. This highlights the importance of having robust communication systems and processes.
Unprofessional Behavior and Billing Issues
The reviews also raise concerns about unprofessional behavior and billing issues. D. F. experienced significant difficulties with the counselor, including poor communication, unmet promises, and billing problems. This reviewer's experience suggests that counselors should prioritize clear communication and transparent billing practices to ensure a positive patient experience.
Positive Experiences
On the other hand, Amber V. had a very positive experience with Gretchen Jones, citing nothing but good things to say about her services.
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