Hispanic Community Counseling Services (HCCS) is a Latino-operated, community-based, outpatient agency that provides culturally appropriate mental health services to the communities of North Philadelphia. Our mission is to promote resilience and recovery in children, adolescents, adults, and families through the provision of quality mental health, substance abuse, and human services.
Our Mission and Vision
At HCCS, we are committed to providing comprehensive services that enable individuals and families to meet the challenges of today's complex problems of living. We believe that all individuals with mental illness and/or addictions can recover and become active, productive members of their communities. Our vision is to create a safe and welcoming environment where individuals and families can access the support and resources they need to achieve their life goals.
Our Philosophy
Our philosophy is rooted in best practices standards that guide the development and delivery of services. We believe that a strong therapeutic relationship is essential for effective treatment and that ongoing education and training are crucial for our staff to remain current with the latest research and treatment approaches. We also recognize the importance of cultural diversity and the need for services that are culturally sensitive and appropriate.
Services
Our team approach to client care encourages client and family involvement at all stages of treatment. We offer a range of services that include:
Adult and Elderly Services
Our adult and elderly services focus on providing support and treatment for individuals dealing with a range of issues, including anxiety, depression, addiction, and trauma. Our services include individual therapy, family therapy, and group therapy, as well as psychiatric evaluation and medication management.
Child, Youth, and Family Services
Our child, youth, and family services are designed to support young people and their families as they navigate a range of challenges, including anxiety, depression, abuse, and addiction. Our services include individual therapy, family therapy, and group therapy, as well as crisis intervention and counseling.
Other Services
In addition to our core services, we also offer a range of other services, including psychological testing and evaluation, psychiatric evaluation and diagnosis, and medication management. We work closely with other providers and community organizations to ensure that our clients receive comprehensive and coordinated care.
Our Staff
At HCCS, we are committed to hiring and training staff who are compassionate, knowledgeable, and culturally sensitive. Our staff includes licensed mental health professionals, therapists, counselors, and social workers who are dedicated to providing high-quality care to our clients.
Unacceptable Customer Service and Professionalism
Many reviewers have shared their negative experiences with the center, citing poor customer service and professionalism. The receptionists were often described as unprofessional, rude, and even hostile. For instance, one reviewer's friend was treated poorly as a potential new client, and another reviewer was hung up on after asking about insurance acceptance. These experiences have led many to avoid recommending the center to others.
Lack of Professionalism in Mental Health Services
Several reviewers expressed concerns about the center's mental health services. Some reported difficulty in communicating with psychiatrists, as they only worked remotely and not in-person. Others experienced poor treatment from therapists, such as being told they were manipulating their children. The lack of in-person consultations and poor communication with doctors also caused frustration for some clients.
Racism and Discrimination
Two reviewers specifically alleged that the center catered only to Hispanic clients and showed unfavorable behavior towards non-Hispanic individuals. One reviewer reported being treated rudely when trying to get services for their child, with the receptionist citing the Social Security card as the only concern. This experience led to a strong sense of racism and discrimination.
Mixed Reviews
However, two reviewers shared positive experiences with the center. One praised the staff's welcoming nature and willingness to go the extra mile for clients. Another reviewed the center's walk-in hours for new patients.
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