SCHEDULE APPOINTMENT - Leading The Way in Christian Counseling
Who We Are
Upward Call Counseling Services is a passionate team of professionals committed to providing holistic and impactful counseling to individuals, couples, and families in Lancaster and Lebanon, Pennsylvania. We believe in the power of guided conversations to foster emotional healing, restore relationships, and empower individuals to reach their full potential.
Our Mission
Our mission is to offer compassionate, Christ-centered counseling that brings healing, holiness, and wholeness to the lives of those we serve. We achieve this through:
- Personalized treatment: We tailor our approach to each client's unique needs and concerns.
- Faith-based guidance: We integrate faith and scripture into the counseling process to offer holistic healing.
- Accessible services: We offer flexible fees, insurance acceptance, and scholarships through our Compassionate Care Program.
- Convenient locations: With multiple offices in Lancaster and Lebanon, we make accessibility a priority.
What We Offer
Upward Call offers a diverse range of services to address various concerns and situations:
- Individual Counseling: Addressing issues such as anxiety, depression, trauma, eating disorders, and addiction.
- Couples Counseling: Strengthening communication, resolving conflict, and rebuilding intimacy.
- Family Counseling: Healing family dynamics, improving parent-child relationships, and supporting blended families.
- Mental Health Education: Access to resources, workshops, and support groups.
Why Choose Upward Call?
- Our compassionate and experienced counselors provide individualized care with respect and empathy.
- We believe in a holistic approach that addresses the physical, emotional, and spiritual aspects of well-being.
- We value faith and scripture as integral components in the healing process.
- We offer flexible scheduling and affordable options to meet diverse needs.
Learn More
To learn more about Upward Call Counseling Services and how we can help you on your journey toward healing and growth, request an appointment or browse our website for additional information about our services, resources, and frequently asked questions.
Lack of Professionalism
Several reviewers expressed dissatisfaction with the professionalism of the counselors at Upward Call. Karsten B. mentioned that the therapist did not follow best practices and made unhelpful comments. Natalie Rhinier and Jennifer Miller specifically voiced disapproval of their counselor, Tom Gavin, who was accused of being unprofessional, cutting sessions short, and diverting from the topic at hand.
Positive Experiences
On the other hand, several reviewers shared positive experiences with the organization. Sulley Pacheco felt grateful for the compassion and expertise of the counselors, stating that they helped him see life with new lenses. Becky Everett, John Doorly, and Andrea Decker all praised Tom Gavin as a trusted and wise counselor. Kimberly Wetzel appreciated the timely appointments, wise counsel, and incorporation of all family members into the premarital counseling sessions.
Concerns and Issues
Some reviewers reported concerns about the methods used by the counselors. Jennifer Miller felt that her family had a serious issue with unprofessional practices during a family counseling session, which was later identified as concerning by other services. Natalie Rhinier and her partner felt that their sessions with Tom Gavin were a waste of time and money.
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